Frequently Asked Questions

Getting Started

Aquor is a better outdoor faucet.

In 2014 we reimagined the outdoor faucet and created the Aquor House Hydrant. Aquor hydrants save you time and water with easy, quick-connections that provide instant water access.

Aquor hydrants are unique because we use 100% 316L stainless steel, which provides better freeze protection than brass. Our hydrants seal using water pressure, eliminating typical excess wear and tear.

Read more about Aquor and why our products are different.

7x better freeze protection than brass: Aquor hydrants are composed of precision-cast stainless steel, which provides better insulation than brass. They automatically drain, seal, and winterize. Enjoy a burst-free winter without that ugly foam cover.
100% lead-free & eco-friendly: All our hydrants are non-toxic, 100% lead-free, and drinking water safe. Aquor uses corrosion resistant stainless steel and durable polymers that will last a lifetime.
Leak-free, hassle-free connections: Easy on hands and joints. Enjoy instant water access with a simple push and twist. Reliable leak-proof design saves homeowners water and money over time.
Flush-mount installation: Aquor hydrants are low-profile and compatible with any siding type. Never trip over your spigot again. The Hose Connector acts as a tamper-resistant “key.”
Superior engineering & high-quality materials: Aquor is the only company that uses 100% rust and corrosion resistant 316L stainless steel, O-rings that last for 150,000+ cycles of use, and military-grade, crush-resistant acetal resin.

Read more about why Aquor products are better.

Ease of use was a top priority when designing our system. Our hydrants are always pressurized—all you need to do is plug in your connector for instant water access.

1) Before connecting, attach the hose connector to your garden hose. For convenience, add a connector to every hose you use and leave connected.

2) Connect with a simple push and twist. Align the 3 grooves on the connector with the nibs on the hydrant. Gently push in, then turn clockwise to connect. This opens the valve and water flow starts instantly.

3) Disconnect to drain and winterize your Aquor hydrant. Simultaneously push in the connector and turn counterclockwise. Your hydrant will drain and winterize automatically. We recommend storing your connector and hose out of the elements.

It’s best to unplug your connector from the hydrant after use during the colder months. This ensures your hydrant drains properly and doesn’t leave any residual water behind in your pipes that may freeze. Make sure to depressurize your hose after each use.

Watch our YouTube Video

Good question! The main difference between our House Hydrant V1+ and our House Hydrant V2+ is the location of the vacuum breaker and the size of the entry hole.

Vacuum breakers help prevent the backflow of dirty water into your home's water supply, which is why they are required in the United States for new construction. Learn more about vacuum breakers.

On the House Hydrant V1+, the vacuum breaker is located within the connector. While on the House Hydrant V2+, the vacuum breaker is built into the hydrant faceplate. Both Hydrants are ASSE and CSA certified, meaning they are safe for new construction within the United States.

We recommend the V1+ Hydrant for retrofit installations since its circular entry hole makes it easier to swap in for an existing hose bib.

The V2+ Hydrant was designed for new construction and has an oval entry hole.

Aquor House Hydrants, Ground Hydrants, and Hot+Cold Hydrants are precision-cast from 316L stainless steel, making them 7x better at insulating than brass. Our hydrants automatically seal, drain, and winterize upon disconnection, so you never have to worry about freezing or bursting pipes again! Throw away that ugly old foam cover and relax when it gets cold outside.

Read more about why Aquor products are better.

No, the hose connector acts as a tamper-resistant “key.” You can only access water with an Aquor hose connector.

Unlike traditional hand-tightened assemblies, Aquor hydrants seal using water pressure. When the connector is unplugged, the valve closes in the same direction as the water flow, creating an ultra-reliable seal.

Our connectors are built to last, with O-rings tested for 150,000+ cycles of use and crush-resistant acetal resin. We recommend leaving your hose connector attached to your hose, just be sure to depressurize your hose.

We offer a variety of connectors in different colors.

A vacuum breaker prevents the backflow of dirty water into your home's water supply. They are required for all frost-free hose bibs in the United States per ASSE code 1019. Read more about vacuum breakers.

Do you need a vacuum breaker on your home? Plumbing codes vary, so check your local codes. If you're retrofitting or remodeling, you might not be required to have one. Most new construction homes require vacuum breakers.

Another thing to consider is your risk level. If you're filling buckets with chemicals, you'll want backflow protection. If you're using a spray nozzle or only using potable water, there's not much risk of contamination.

Both our House Hydrant V1+ and V2+ kits meet plumbing code requirements for vacuum breaker protection, as well as our Comfort Grip VB Hose Connector, Vacuum Breaker Hose Connector, and Wide Grip VB Hose Connector.

If you’re having trouble passing your inspection contact us! Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

You can absolutely install Aquor yourself! It is a relatively simple DIY project, you just need access to your plumbing.

The installation process is very similar to that of a standard brass hose bib. Although, the exact process will depend on your home’s siding and plumbing. The House Hydrant has a universal 1/2” NPT rear inlet, so nearly any type of plumbing adapter can be fitted. We offer additional inlets and mounting solutions to ease the installation process. In order to achieve maximum freeze protection, install your House Hydrant into an insulated wall.

For an easy installation, you can find install guides and videos on our product pages and our YouTube channel. additional installation tips on our blog.

Still have install questions?

Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

For more complex installations, use our PRO installer network to find a plumber who can help install your hydrant.

At Aquor, we manufacture products that are built to last. We use 316L stainless steel, acetal polymer, and Viton® O-rings.

316L Marine-Grade Stainless Steel

Aquor uses 100% marine-grade stainless steel because it provides incredible freeze protection, extreme corrosion-resistance, durability, has a long lifespan, and is 100% lead-free. Stainless steel is also one of the most sustainable building materials—it lasts decades, is 100% recyclable, and does not produce toxic byproducts during manufacturing. Stainless steel is safe for the environment, manufacturers, and consumers.

Read more about what makes stainless steel so great.

Acetal Polymer

Acetal Polymer, is an engineered thermoplastic used in precision parts requiring high wear resistance. We use acetal polymer to manufacture our Aquor connectors, which can withstand 200+ lbs of lateral force, so they won’t break if you tug on them. They are also wear resistant and UV protected.

Read more about the durability of acetal polymer.

Viton® O-Rings

Viton® O-rings have proved to be a dependable seal for decades. They are extremely durable, have a wide temperature range of use, and are resistant to aging. We’ve tested the O-rings on our products to withstand 150,000+ cycles of use.

In order to have backflow protection you’ll need a backflow prevention device. Backflow prevention devices are used to prevent the backflow of dirty water into your home’s water supply, ensuring that water only flows in one direction.

Vacuum breakers and check valves are both examples of backflow prevention devices that are built into Aquor products. Read more about vacuum breakers.

The Comfort Grip VB Hose Connector, Vacuum Breaker Hose Connector, Wide Grip VB Hose Connector, and the House Hydrant V2+ all have a built-in vacuum breaker.

The Angled Hose Connector and Straight Hose Connector have built-in check valves.

Do you need a vacuum breaker on your home? Plumbing codes vary, so check your local codes. If you're retrofitting or remodeling, you might not be required to have one. Most new construction homes require vacuum breakers.

Pre-Purchase Questions

Our Hydrants are consistent with industry standard sizing. In order to properly size your Hydrant, you will need to know your type of siding and depth of framing. Keep in mind, in order to provide the best freeze protection, the back end of your hydrant will need to be installed in a heated or insulated space.

For a little more guidance, take a look at our blog post about How to Choose the Correct Outdoor Faucet Size or take our Stem Length Quiz for a personalized recommendation.

Still unsure which size will work best for you?

Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

Aquor Hose Connectors are made of military-grade, crush-resistant Delrin® acetal resin and Viton® O-rings tested for 150,000+ cycles of use.

We recommend pairing our vacuum breaker connectors with the House Hydrant V1+ for code approved backflow protection and a connector without a vacuum breaker for all other hydrants. The removable faucet connector works best for incoming water with the RV City Water Inlet, since it doesn’t have a check valve.

Read the full Connector Product Overview here.

Our connectors are built to last with Viton® O-rings and military-grade, crush-resistant acetal polymer.

Viton® O-rings have proved to be a dependable seal for decades. They are extremely durable, have a wide temperature range of use, and are wear resistant. We’ve tested the O-rings on our products to withstand 150,000+ cycles of use.

Acetal polymer, is an engineered thermoplastic used in precision parts requiring high wear resistance. We use acetal polymer to manufacture our Aquor connectors, which can withstand 200+ lbs of lateral force, so they won’t break if you tug on them. They are also wear resistant and UV protected.

Read more about Aquor durability testing.

Read more about acetal polymer.

Either you or your plumber can purchase the unit! Be sure to check with your plumber prior to purchase, as they may already have stock, or may not install products purchased by their customers.

If you or your plumber have any questions, our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

Not right away—all of our hydrant kits come with everything you need to use your new hydrant right out of the box.

We do offer a variety of accessories to accompany your hydrant, including debris cover upgrades, extra hose connectors, garden hoses, mounting solutions, and inlets.

When to buy a mounting solution:

If you are installing into a new construction project or on a wall where the siding was taken off, consider using the compatible Teak Mounting Block or Stainless Steel Mounting Box.
For brick or stone retrofit installations, consider using the compatible Stainless Steel Mounting Plate.

When to buy an inlet:
If you are installing at a turn or in a small space, we recommend considering our 90° elbow inlets, available in 1/2” NPT, PEX Crimp, and PEX Expansion.

Still confused?

Try our Stem Length Quiz for inlet and/or mounting solution suggestions. Or you can give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

We offer free shipping for domestic orders over $200 before tax (excluding extra heavy items such as the Hot+Cold Hydrant). Shipping and taxes will automatically be calculated at checkout. Shipping will vary based on your specific location, which shipping method you choose, and which products you purchase.

We ship to all 50 States and PO boxes. We currently do not ship to APO/FPO addresses.

Yes! If you are in the plumbing, construction, or design industry, we’d love to chat.

As an Aquor Pro you receive exclusive access to products, trade pricing benefits, and leads. You will also have a dedicated account manager who can assist with install questions and make sourcing products as easy and efficient as possible.

Sign up to join the Aquor Pro Trade Program and receive a discount on all of your orders.

Please note that all promo codes cannot be applied to Pro pricing.

TLDR: Yes the House Hydrant V1+, V2+, and Hot+Cold Hydrant are plumbing code compliant in the US.

Depending on whether you’re installing into a new home or retrofitting an existing faucet, plumbing regulations will vary by country, state, and municipality.

The House Hydrant V1+ has been tested and certified to meet ASSE 1019C, ASME A112.18.1, CSA B125.1, and AS3718 standards. This hydrant has a certified inline vacuum breaker built into the Wide Grip VB Hose Connector. The V1+ is also certified to the Canadian standard!

The House Hydrant V2+ has been tested and certified to meet ASSE 1019-A, ASME A112.18.1, CSA B125.1, meets IAPMO/cUPC, and AS3718 standards.

The Hot+Cold Hydrant has been tested and certified to meet ASSE 1019-A, ASME A112.18.1, CSA B125.1 standards.

Be sure to check your local codes to ensure our products are up to standard. If you’re having trouble passing your inspection, give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

Installation

You can absolutely install Aquor yourself! It is a relatively simple DIY project, you just need access to your plumbing.

The installation process is very similar to that of a standard brass hose bib. Although, the exact process will depend on your home’s siding and plumbing. The House Hydrant has a universal 1/2” NPT rear inlet, so nearly any type of plumbing adapter can be fitted. We offer additional inlets and mounting solutions to ease the installation process. In order to achieve maximum freeze protection, install your House Hydrant into an insulated wall.

For an easy installation, you can find install guides and videos on our product pages and our YouTube channel. Look for additional installation tips on our blog.

Still have some install questions?

Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

For more complex installations, use our PRO installer network to find a plumber who can help install your hydrant.

All our hydrant kits include everything you need to use your new hydrant. For an even easier installation, our Stem Length Quiz may suggest an additional inlet and/or mounting solution.

Some tools will be required for installation—these tools will vary depending on the plumbing connection.

A pen or marker (to mark pilot holes for cover placement)
Power drill
1/8” drill bit
1 - 1/12” hole saw
Proper plumbing fitting or adapter
Teflon Tape for NPT Inlets (non-PEX fittings)
Two pipe wrenches
Phillips screwdriver
For PEX Crimp: PEX Crimp Tool
For PEX Expansion: PEX Expander tool

Remove the existing cover by releasing hydrant mounting screws. There is no need to shut off the water supply. Do not disconnect from plumbing.
Slide the existing cover up to remove. The new cover must be installed behind the hydrant faceplate. Note the 5° wedge angles the hydrant downward for drainage.
Replace mounting screws to secure assembly to wall.
Check cover alignment and operation. Adjust friction hinge if needed.

For a more detailed guide, take a look at our blog post.

For more cover options, please visit this page.

Maintenance & Troubleshooting

Unlike a traditional spigot, Aquor House Hydrants use water pressure to seal and keep their valve closed. The elimination of a standard rotating valve prevents excess wear and tear, resulting in a longer lasting hydrant that doesn't need additional maintenance.

Should you ever need to service your hydrant, it can be done through the back inlet. We recommend installing your House Hydrant with a loop of PEX tubing attached to the rear inlet when possible. This will allow you to easily access and service the back inlet.

We don’t recommend leaving your connector plugged into your hydrant year round.

If you leave your connector plugged into your hydrant, the hydrant won’t be able to drain and winterize properly, which will most likely result in a broken connector.

It’s best to unplug your connector from the hydrant after use and depressurize your hose, especially during the colder months. This ensures your hydrant drains properly and doesn’t leave any residual water behind in your pipes that may freeze. You can, however, leave your connector attached to your garden hose.

Use a pair of needle-nose pliers to gently remove the vacuum-breaker cover. Be gentle when unscrewing the vacuum-breaker cover. If you have trouble removing it, we have a custom removal tool available for purchase.
If you don’t see a black washer facing you, chances are the vacuum-breaker has been installed incorrectly or is missing.
Gently unscrew the retainer (the round white part) with an allen wrench or needle-nose pliers. If you are a plumber or working on a high-value project, we have a custom removal tool available specifically for the V2+ vacuum-breaker.
Inspect the vacuum-breaker assembly. Note the position and orientation of each part according to the diagram above. If any parts are missing, contact us for replacements. If all parts are present and appear to be in good working condition, but the problem persists, please contact us for support.
Re-Assemble, make sure to not over-tighten the retainer or cover.

For a more detailed guide, take a look at our blog post.

We apologize for any inconvenience and will work with you to come up with a solution.

The fastest way to fix a leak is to contact us (800) 458-1749 to speak with an Aquor representative. In the meantime, try checking the below.

Are you dealing with a leak from the connection between your hydrant and the plumbing?

Did you apply 3-5 wraps of teflon tape?
Did you tighten down the adapter piece that connects to the rear valve of your hydrant?
If the leak persists please contact us directly.

Are you dealing with a leak when engaging your connector with the hydrant?

If you have a V2 or V2+, the vacuum breaker valve may be causing water to flow out incorrectly.
Watch this video to see if the vacuum breaker is oriented in the right direction.

Are you getting a leak when the hydrant is not engaged?

The internal valve of the hydrant is not seating correctly, which may be caused by debris or damage to the O-ring. Cycle the hydrant on/off 5-10 times to see if the leak stops.
If the hydrant continues to leak please call us directly.

Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. Give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

This should be an easy fix!

The one way check valve in your connector is jammed. Use a pen or similar object to take the object and push down from the O-ring side of the connector until you can get some movement from the check valve.

If you can't get the valve to move please give us a call (800) 458-1749. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST. You can also email us contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you.

A little bit of drainage is normal when you disconnect and no cause for concern.

If your hydrant has a persistent drip or leak, first check your connector to make sure both o-rings are intact with no tears or obvious stretching.
If your connector is in proper shape, identify when the hydrant is leaking. If it is leaking when it is connected, this is commonly an issue with the connector or the vacuum breaker (on V2+ Models).
If the hydrant is leaking when disconnected, this is most likely an issue with debris being stuck or an issue with the operating rod. Cycle the hydrant by plugging it in and unplugging it to dislodge any debris or hard water buildup.

If the leak persists, give us a call (800) 458-1749, email contact@aquorwatersystems.com, or chat with us below, and we will be happy to assist you. Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

Shipping & Returns

United States Shipping

$10 flat rate standard shipping, OR free shipping on domestic orders over $200 (excluding ultra-sized items such as the 48” Ground Hydrant).
Expedited shipping options are available with an extra fee for US and Canadian orders only. Shipping will vary based on your delivery location, which shipping method you choose, and which products you purchase. You may choose the desired method at checkout or reach out to us at contact@aquorwatersystems.com for a quote.
Taxes will automatically be calculated at checkout.

Canadian Shipping

Please note there are potential duties and taxes, the costs depend on the Province and amount you purchase. We do not have control over these fees or the amount charged, and we do not responsible for those fee.
The calculated shipping fee will show up on check out page after you put in the shipping address.
If you work in the trades in Canada, please contact us at contact@aquorwatersystems.com or sign up to our Pro Trade program to order.
To purchase our items duty-free please visit Bronte Collection.

International (non-Canadian orders)

The calculated shipping fee will show up on check out page after you put in the shipping address.
Please note there are potential duties and taxes, the costs depend on the location and amount you purchase. We do not have control over these fees or the amount charged, and we do not responsible for those fee. Customs policies vary, so if you have additional questions please reach out to your local customs or postal office.
Please contact us at contact@aquorwatersystems.com if you would like a quote on shipping cost when you are placing a larger order.
Please provide your EORI, VAT or MISS# in the optional "Order Notes" section. If you do not have these numbers, you may have to contact an international broker to process items through customs.

Yes we do! We offer expedited shipping options to the United States and Canada.

Please note, expedited shipping is not available for PO boxes or international orders, excluding Canada.

You can choose an expedited shipping option at checkout. The cost is vary depending on the weight of the order and the delivery address. Please reach out to us at contact@aquorwatersystems.com for a quote if you have any question.

Yes!

Shipping cost for orders to Canada, the United Kingdom, New Zealand, and Australia will be calculated at checkout. Please note, international sales are final, we do not accept any return or exchange.

Please note there are potential duties and taxes, the costs depend on the location and amount you purchase. We do not have control over these fees or the amount charged, and we do not responsible for those fee.

Customs policies vary, so if you have additional questions please reach out to your local customs or postal office.

Expedited shipping is not available for international orders, other than Canada.

All prices in USD. Taxes and shipping fees are not included in the price. Foreign exchange or transaction fees may apply.

We ship Monday through Friday before 1 PM PST via USPS, FedEx, or DHL.

Once your order has left our facility, most shipments within the United States will take 3-10 business days to arrive, assuming no carrier delays. If you would like to expedite the shipping, you can choose a priority shipping method—for an additional fee—during checkout for domestic and Canadian orders.

Orders shipped internationally or to Canada will take longer, about 10-14 business days, depending on the local custom processing.

Please note, orders are not processed or shipped on weekends—1 PM PST Friday through Sunday—or federal holidays.

We aim to get your order to you as quickly as possible, this means we have a limited window to make adjustments to your order. If you need to make changes after the order is placed, please give us a call (800) 458-1749, or email contact@aquorwatersystems.com, or chat with us below within 2 hours of placing the order. We will be happy to assist you.

Our customer service hours are Monday - Friday from 9 AM - 4 PM PST.

If you’re not satisfied with your purchase, you can return or exchange your products within 30 days of the delivery date.

Please refer here for our full Return and Exchange Policy.

Please note, we only accept returns or exchanges purchased directly from Aquor (our website or with a sales rep).

To initiate a return or exchange please fill out this form.

Once you submitted the form, you will receive an RGA number via email from a warehouse representative. You must return the item in its original packaging* with the shipping label and RGA# within 30 days of delivery.

You will get your refund or tracking info for the items you're returning or exchanging within 5-7 days of Aquor receiving and inspecting the returned product. A 20% restocking fee may apply.

*If, for any reason, the product and/or packaging you are returning is damaged, or any of its parts are missing, Aquor reserves the right to deduct from your refund to reflect the replacement cost of damaged or missing parts.

Warranty

Yes, we stand behind all of our products! Please submit any claim using the form below if your product is having any issue.

All Aquor Hydrants and valves have a Limited Lifetime Warranty covering defects in design, manufacturing workmanship, assembly and material. All other Aquor products and parts are covered by a 5-year limited warranty.

We recommend to register your product here upon getting your product.
And make any warranty claim here.