All items are shipped out via USPS, FedEx, or DHL. We do our best to share accurate shipping times based on the latest information from our logistics partners.

Please note, generally, it is not possible to cancel or change an order once it is placed. If you need to request a change, contact our customer service team contact@aquorwatersystems.com as soon as possible, and we will do our best to accommodate your request.

Shipping time

We process shipments Monday through Friday, shipping within 1 business day of order placed.

Once your order has left our facility, most shipments in the United States will arrive within 3-10 business days, assuming no carrier delays. If you would like to expedite shipping, we offer a few priority shipping methods at checkout for an additional fee—domestic and Canadian orders only.

Orders shipped Internationally or to Canada will take about 2-4 weeks, depending on border processing.

Orders are not processed or shipped on weekends—1 PM PST Friday through Sunday—or federal holidays.

Orders received after 1 PM PST will ship out the next business day.

How much does shipping cost?

We offer free shipping for domestic orders over $200 before tax, exclusions apply for extra-heavy items such as the 48" Ground Hydrant. Shipping and taxes will automatically be calculated at checkout. Shipping will vary based on your specific location, what shipping method you choose, and which products you purchase. Typically, standard shipping does not exceed $10.

International shipping

Shipping and taxes for orders to Canada, the United Kingdom, New Zealand and Australia will be calculated at checkout.

We do not have control over duties charged for international shipments, customs policies vary for all countries, so if you have additional questions please reach out to your local customs office. Please note there are potential duties and taxes for overseas orders, we do not responsible for any extra custom or duty.

Expedited shipping only applies to Canadian orders.

All prices in USD. Taxes and shipping fees are not included in the price. Foreign exchange or transaction fees may apply.

Where do we ship

We ship to all 50 States and PO boxes. We currently do not ship to APO/FPO addresses.

Expedited shipping is not available for PO boxes or international orders, except Canada.

Overnight shipping is NOT available for Puerto Rico, Hawaii, PO boxes or international orders, including Canada.

We do ship internationally.

How to track your order

You will receive an email once your order has shipped. Please allow 24 hours for shipping details to update. If you purchased using Shop Pay, you can get updates on your shipping status through the Shop App.

Missing or lost packages

Please contact the shipping courier within 24 hours of the missed delivery date. We are unable to contact the courier before the customer does so. 
Or if you have opted in our package protection service, please see below for more info. 

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Add-on Package Protection 

What is SavedBy Package Protection?

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

How Much Does it Cost?

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Do I need SavedBy?

You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.

How do I use my SavedBy Protection?

If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies. Or contact Aquor customer service for

How long do I have to wait until I can receive a new package?

SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

Will SavedBy reach out to me directly?

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it! If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages