Shipping Policy

All items are shipped out via USPS, FedEx, or DHL. We do our best to share accurate shipping times based on the latest information from our logistics partners.

Please note, generally, it is not possible to cancel or change an order once it is placed. If you need to request a change, contact our customer service team contact@aquorwatersystems.com as soon as possible, and we will do our best to accommodate your request.

Shipping time

We process shipments Monday through Friday, shipping within 1 business day of order placed.

Once your order has left our facility, most shipments in the United States will arrive within 3-10 business days, assuming no carrier delays. If you would like to expedite shipping, we offer a few priority shipping methods at checkout for an additional fee—domestic and Canadian orders only.

Orders shipped Internationally or to Canada will take about 2-4 weeks, depending on border processing.

Orders are not processed or shipped on weekends—1 PM PST Friday through Sunday—or federal holidays.

Orders received after 1 PM PST will ship out the next business day.

How much does shipping cost?

We offer free shipping for domestic orders over $200 before tax, exclusions apply for extra-heavy items such as the 48" Ground Hydrant. Shipping and taxes will automatically be calculated at checkout. Shipping will vary based on your specific location, what shipping method you choose, and which products you purchase. Typically, standard shipping does not exceed $10.

International shipping

Shipping and taxes for orders to Canada, the United Kingdom, New Zealand and Australia will be calculated at checkout.

We do not have control over duties charged for international shipments, customs policies vary for all countries, so if you have additional questions please reach out to your local customs office. Please note there are potential duties and taxes for overseas orders, we do not responsible for any extra custom or duty.

Expedited shipping only applies to Canadian orders.

All prices in USD. Taxes and shipping fees are not included in the price. Foreign exchange or transaction fees may apply.

Where do we ship

We ship to all 50 States and PO boxes. We currently do not ship to APO/FPO addresses.

Expedited shipping is not available for PO boxes or international orders, except Canada.

Overnight shipping is NOT available for Puerto Rico, Hawaii, PO boxes or international orders, including Canada.

We do ship internationally.

How to track your order

You will receive an email once your order has shipped. Please allow 24 hours for shipping details to update. If you purchased using Shop Pay, you can get updates on your shipping status through the Shop App.

Missing or lost packages

Please contact the shipping courier within 24 hours of the missed delivery date. We are unable to contact the courier before the customer does so.
Or if you have opted in our package protection service, please see below for more info.

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Add-on Package Protection

What is SavedBy Package Protection?

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

How Much Does it Cost?

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Do I need SavedBy?

You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.

How do I use my SavedBy Protection?

If you have issues with your package, reach out to SavedBy directly here: https://savedby.io/file-a-claim. Please review their policies to make sure that your package can be covered here: https://savedby.io/policies. Or contact Aquor customer service for

How long do I have to wait until I can receive a new package?

SavedBy can help send a new package within 1 business day! Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

Will SavedBy reach out to me directly?

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it! If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: Support@Savedby.io for general questions, and Claims@SavedBy.io for issues with packages

Purchase for down under.

Its a long way from PT to New Zealand. Thanks to youtube and yachties out there using great products and validating them in action products such as Aquor become the go to for quality and reliability. The ease of ordering, speed of dispatch and safe arrival of the gear has been appreciated :).

Matte Black Hydrant V1+

This is a high quality product. As a contractor I like to install the best material possible if the customer can afford the minor upgrade. Reduces call backs and ensures a satisfied customer. The design is clean and defiantly water tight to avoid any issues with weather. There are plenty of size options to pick from as well which is an added plus. From ordering to doorstep it took 8 days total.

Matte Mounting box V1

The mounting box kit includes all hardware, durable screws, and a very nice matte black finish. Everything is durable, sturdy and square...Definitly built with quality! I highly recommend if you are doing new construction, allows ease for exterior contractors to mount directly to the box, and allows you to install the hose bib before siding goes on without having to rework anything installed.

So far so good

Relatively easy to install and everything is working well. The holes for our old house bibs were about 3" from the ground, so the plug in design works so much better for us. It's a bit expensive but all of the products feel well made. I would purchase from Aquor again if I ever decide to add another hydrant.

Excellent customer service!

My connector started to leak. I emailed customer service and within a week they replaced the connector free of charge, no questions asked. That's service!