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FREQUENTLY ASKED QUESTIONS
Yes. Please contact us directly with 1) your desired products 2) your threading (USA or Metric) 3) your shipping address and we will provide you with an accurate quote as soon as possible.
We do offer a trade program to all professionals including homebuilders, plumbers, architects, and more. Please contact us for an application, first providing your industry and company name.
Yes, we accept returns and exchanges for full credit within 45 days of purchase. These returns must be new and unused in the original packaging to receive a full refund. You will be required to pay for any shipping costs. We can only accept returns/exchanges with dated proof of purchase directly from Aquor.
We always do our best to get shipments to you as fast as possible so we ship daily from Port Townsend, WA via USPS and FedEx Ground.
Once your order has left our facility, most shipments within the United States will arrive within 3-7 business days, assuming no delays on the part of the carrier. Orders shipped to Canada or Internationally will take a bit longer.
If you would like to expedite shipping, please reach out to us at [email protected] with your name, address and desired products for a quote.
Yes! We can do custom lengths, inlets, finishes, and more. Lead time is generally about 14-21 days for custom lengths. Please email us with your specific needs.
We stand behind all of our products. All stainless steel components are covered for 10 years, and all polymer components are covered for 5 years with our Aquor limited warranty. If you believe you have a defective product, for any reason, please contact us at [email protected] or 800-458-1749. Please do not send in products before receiving an RMA confirmation.
Do you have questions about how we can help your company?
Send us an email and we’ll get in touch shortly.