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FREQUENTLY ASKED QUESTIONS
Yes. Please contact us directly with 1) your desired products 2) your threading (USA or Metric) 3) your shipping address and we will provide you with an accurate quote as soon as possible.
We do offer a trade program to all professionals including homebuilders, plumbers, architects, and more. Please contact us for an application, first providing your industry and company name.
Yes, we accept returns and exchanges for full credit within 45 days of purchase. These returns must be new and unused in the original packaging to receive a full refund. You will be required to pay for any shipping costs. We can only accept returns/exchanges with dated proof of purchase directly from Aquor.
We ship daily from Port Townsend, Washington via UPS and USPS. Processing time before shipping is less than 2 business days. You can typically expect to receive orders on in-stock items within 3-5 business days. If you would like to rush shipping, please email us at [email protected] or give our shipping center a call at (360) 385-3315.
Yes! We can do custom lengths, inlets, finishes, and more. Lead time is generally about 14-21 days for custom lengths. Please email us with your specific needs.
We stand behind all of our products. All stainless steel components are covered for 10 years, and all polymer components are covered for 5 years with our Aquor limited warranty. If you believe you have a defective product, for any reason, please contact us at [email protected] or 800-458-1749. Please do not send in products before receiving an RMA confirmation.
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